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VTB opens operations support office in Voronezh

30 July 2013

VTB opens operations support office in Voronezh.

VTB on 24 July opened one of three planned operations support offices in Voronezh as part of a reform of its regional network aimed at centralising back-office functions and implementing new accounting technology to improve customer service. The office provides transaction banking services for VTB branches in the Central, Southern and North Caucasus federal districts.

Deputy President and Chairman of VTB Bank Management Board Mikhail Oseevskiy, Voronezh Region Governor Alexei Gordeyev and Operations Support Office Director Irina Kunitsyna cut the ribbon at the ceremonial opening.

Mikhail Oseevskiy, Deputy Chairman
«There were several factors in our choice of the region for an operations support office, including the business climate and support from local officials. The strong human resources in Voronezh Region for putting together a professional team were another important aspect.»
Mikhail Oseevskiy,
Deputy Chairman

The opening ceremony was also attended by VTB Bank Management Board member Victoria Vanurina and project head Senior Vice President Alexey Mityagin.

VTB began the reform of its regional network in 2012 to improve the quality of customer service and to ensure that regional sales are fully focused on business development. This involved setting up a matrix management system of seven main branches (Yekaterinburg, Voronezh, Krasnoyarsk, Nizhny Novgorod, Rostov-on-Don, Stavropol and Khabarovsk), 44 regional operations offices (former branches), as well as three operations support offices in Voronezh, Nizhny Novgorod and Ulan-Ude which have centralized customer service and the bank’s operational functions.

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