A gala ceremony took place on 7 October 2003 where a Mortgage and Consumer Credit Centre as Vneshtorgbank`s specialised added office opened at 41, Novoslobodskaya Ul., Chaika Plaza Business Centre, Moscow, Russia.
The opening of the Centre was timed right by the moment the Vneshtorgbank`s large scale Housing Mortgage Programme was launched to the market, and its fundamentals are mass coverage, availability and sensibility to changing market environment. The Programme is designed mainly to establish mass system of mortgage lending nation-wide, which would enable VTB to win leadership positions on this market. In the short run, Vneshtorgbank also plans to implement specialised programmes involving credit card issuance, car purchase lending, and consumer lending.
The Mortgage and Consumer Lending Centre has become the first office of the Bank to create most comfortable conditions for customers in rendering retail consumer credit services, from mortgage application to contract making and handling of customers. In addition, the Centre is designed to become a test-bench for engineering and launching new mortgage products to the market.
By addressing this structural unit of the Bank, customers can take advantage of the whole array of retail banking services such as opening and handling of accounts denominated in foreign currencies and in roubles; taking time deposits in foreign currencies and in roubles; wire transfers abroad and within the Russian Federation on customers` instructions without opening bank accounts; money transfers via the Western Union system, lease of safe deposit boxes,ong others.
The Centre is open from 9:00 a.m. till 9:00 p.m. on business days, and from 9:00 a.m. till 6:00 p.m. on Saturdays, which ensures convenient and fast services for the customers of the Bank. Operating time is limited to business days of the week, from 9:00 a.m. till 8:00 p.m.