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Moscow

VTB Bank call center

+7 (800) 200-77-99
+7 (495) 739-77-99
For general information and enquiries

Operation Contacts and Reference

Legal address: 29 Ul. Bolshaya Morskaya, St. Petersburg, 190000, Russia

Postal address: 43, Ul. Vorontsovskaya, Moscow, 109044, Russia, please mark "To Custody"

Visiting address: 12, Presnenskaya naberezhnaya, Moscow

SWIFT: VTBRRUMM CSD

Telex: 412362 BFTR RU

Telex: (7 495) 956 68 11

E-mail: custody@vtb.ru

To order an entrance pass to VTB Bank’s premises please send an e-mail request to Pass_Custody@msk.vtb.ru. The request should contain the date and time of visit, visitor’s name, company’s name.

Custody department is located on the 14th floor, 12 Presnenskaya nab. (“West” Tower of the “Federation” office building), Moscow.

Working hours (Moscow time): Monday - Thursday from 9:00 till 18:00, Friday from 9:00 till 16:45.

Custody management

Contacts

Telephone number/Fax

Head of custody department

Nadezhda Ushakova

Tel.: +7 (495) 783-13-75

Deputy head of custody department

Natalia Karaseva

Tel.: +7 (495) 783-13-72

Deputy head of custody department

Natalia Monakhova-Ilyina

Tel.: +7 (495) 783-13-68

Client relationship Department

E-mail: ClientRelationship_Custody@msk.vtb.ru

Head of Department

Anna Enfiandzhiants

+7 (495) 783-13-91

Deputy Head of Department

Evgenia Sakr

+7 (495) 783-13-64

Signing of custody agreements, conducting clients’ legal documentation, custody accounts opening

Elizaveta Dubrovina

Natalia Yuzhanina

Inna Atmashkina

f.:+7 (495) 783- 13-89

+7 (495) 783-13-63

+7 (495) 739-77-39(1-56-48)

+7 (495) 739-77-39(1-86-29)

New products Department

E-mail: New.Products.Custody@msk.vtb.ru

Head of Department

Svetlana Kamasheva

+7 (495) 783-13-96

General subjects of custody services, negotiation of custody agreements

Veronika Sorochkina

Daria Pimenova

+7 (495) 739-77-39(1-56-55)

+7 (495) 739-77-39(1-12-14)

Custody operations Department

E-mail: Custody.Operations.VTB@msk.vtb.ru

Head of Department

Sergey Byvshev

+7 (495) 739-77-39(1-56-62)
f. +7 (495) 783-13-06

Settlements of foreign securities

E-mail: Settlements.VTB@msk.vtb.ru

Settlements of foreign securities

Anna Dorofeeva

Viacheslav Gorchakov

+7 (495) 783-13-84

+7 (495) 739-77-39(1-56-69)

Conversion, redemption of depositary receipts

Elena Bondarenko

+7 (495) 783-13-84

Settlements of Russian domestic securities

E-mail: Settlements.VTB@msk.vtb.ru

Settlement of Russian securities, Conversion, redemption of RDRs

Sergey Byvshev

Olga Antonova

Elena Artemova

Grigoriy Firsov

Tatiana Laputina

+7 (495) 739-77-39(1-56-62)

+7 (495) 739-77-39(1-56-03)

+7 (495) 739-77-39(1-56-88)

+7 (495) 739-77-39(1-56-73)

+7 (495) 739-77-39(1-56-43)

Corporate actions group

E-mail: CorporateActions.VTB@msk.vtb.ru
Dividends.VTB@msk.vtb.ru

Head of Department

Maria Sinitsyna

+7 (495) 783-13-95

Deputy Head of Department

Yulia Dombrovskaya

+7 (495) 783-13-15

Expert

Andrey Sokolov

+7 (495) 783-13-06

Operational control Department

E-mail: StaticData.Reporting@msk.vtb.ru

Head of Department

Marina Kudinova

+7 (495) 739-77-39(1-13-24)
f.: +7 (495) 783-13-22

Billing

E-mail: Billing.VTB@msk.vtb.ru

Billing and invoices

Alla Fedotova

+(495)739-7739 (1-56-40)


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